Free Essay: Comparing Heroism in Tess of the DUrbervilles and Othello :: comparison compare contrast essays

Tragic Heroism in Tess of the DUrbervilles and Othello         In tragedy the proofreader often sympathizes and empathizes with the protagonist who attains wisdom through suffering. Tess Durbeyfield, in Thomas Hardys Tess of the DUrbervilles and Othello, in William Shakespeargons Othello are protagonists who elicit the sympathy of the reader as they suffer, act, and triumph over their antagonists, who are embodied by the characters of Alec DUrberville, Tess wealthy defiler, and Iago, Othellos amoral lieutenant. In both works the protagonists succumb to the pernicious influences of revenge, which are instigated by their antagonists and impart in the deaths of the protagonists. Such tragedy in the protagonists stories allows the reader to experience catharsis and realize the tragic heroism of Tess Durbeyfield and Othello.   Tess Durbeyfield, an innocent dairymaid with innocent instinct towards self-delight, displays her character in her persistent dev otion toward apotheosis Clare, her husband. Her suffering is evident in her defilement by Alec DUrberville, a wealthy aristocrat, and in her separation from her husband. In the First Phase Tess is physically taken avail of by DUrberville who recognizes her innocence and vulnerability. Later, in Phase the Third, she then falls deeply in love with Angel Clare, an affluent agriculturist. Tess soon alienates Angel by disclosure her earlier encounter with DUrberville.   Othello is an outsider and soldier who loved not wisely but too well. His noble character is evident in his overwhelming fidelity towards his wife, Desdemona My life upon her faith, and the reader is quickly cognizant of the strong relationship between Othello and his wife. However, he is manipulated by Iago, his amoral lieutenant, and Othellos reality about his wife becomes twisted by Iago, who vigorously uses rhetoric to persuade him that his wife is disloyal. Iago informs the reader of Othellos transformation T his may do something. The Moor already changes with my poison. Eventually, Othello is driven to murder his wife as a result of Iagos deception Get me some poison, Iago, this night. Ill not expostulate with her, lest her body and beauty unprovide my mind again. This night, Iago   At the conclusion of each work the protagonist reaches a realization of her/his actions and accepts the responsibility for the consequences. In the novel, Tess realizes how DUrberville abuses her and the importance of Angel Clare, her husband, and therefore murders DUrberville and begs Clare to accept her into his life again I could not bear the loss of you any longer- you dont know how on the whole I was unable to bear your not loving me Tess accepts the consequences for her actions and accepts her execution it was as is should be.

Schindlers List :: Film Movie Movies

I wanted to film Schindlers List for the reason that the Holocaust was a ghastly occasion in history and should not be over and done. The Jews suffered to the highest degree, they were exposed of their soul rights, treated be fond of animals, slaughtered in the vein of animals. I Intend to remind people of what the Jews had to go all the way through , how Hitler shed them out from the social order. What happened to the Jews should never happen for a second m to anyone. I chose to spotlight Oscar Schindler, because this chap did an extraordinary thing. He saved countless Jews from foreseeable imprisonment and execution. He is evidence that one being can defend a difference. During the film the lingo I used was in English with a German twang to show their race. There was lots of rumpus in German and I didnt bring into play subtitles to endeavour and get the viewers to undergo confusion, like when Stern was approached by a Nazi and shrieked at, Stern had denial plan what he was motto . Goeths verbal communication was very prevailing, he beam of how the Jews come to Krakow and bring zilch, he referred to them as flora and fauna. I Juxtaposed His tongue with disordered images of Jews in the ghetto His verbal communication was spoken at a snails pace so every word would really be submerged in with the addressees. further more(prenominal) theres repetition on today and they this helps to call attention to the summit. He uses undersized sentences to make the speech more theatrical. All of it is ceremonial to inflict say-so. Schindlers speech was very touchy, He took no blame for reduction of the Jews and admitted his innocence for being in the Nazi party. As the Jews low went into the ghetto, it was scandalous to see a little lass shouting goodbye Jews her right to be heard could still be heard in the later on that view. This showed how much she had been unfair by Hitlers cant. I made the film black and white to de-familiarise the spectators and make them feel pric kly. The lasso in ruby winder was a momentous symbol during the film. She first appeared at a little arena in the liquidation of the ghetto and represents all the mayhem of the Jews, anger, hate and yet at the same time guilt and worship.

Historical Fiction in B for Buster by Iain Lawrence :: essays research papers

Throughout our lives we encounter dilemmas which help us learn the real meaning of fortitude, which differs with either person. Courage is not the absence of fear, but rather the judgment that something else is more important than fear. This could be interpreted that courage isnt committing an act of temerity without a reason, however, it is approach your fears to accomplish something which is more important than fear itself. Throughout the book B for gallant by Iain Lawrence, the main character of the novel learns the real meaning of courage through his acts of temerity in order to achieve something which is important to him. This novel takes place during World War II, when an underage sixteen year old signs up to become a crewman in the Halifax bombing of Nazi Germany. Although he is young, Kak makes it through his missions through his courage and determination to accomplish his dream and his love for flying. Lawrence uses portrayal and many examples from the novel to show th e true meaning of courage.An example of courage, as the judgment that something else is more important than fear, is through the character of Kak in B for Buster by Iain Lawrence. In this novel, Kak is characterized as a young, determined boy, desiring to turn himself from a comic book reading boy into a World War II hero. Planning to escape his drunken, abusive father, Kak enlists himself in the Canadian Air Force although he is underage and only sixteen years old. During his first mission, he is becomes stir of the risk of not coming home alive, but doesn?t show his emotions because of his austere, intrepid crewmen. During this mission, Kak did not have an absence of fear, but he felt that beseeming a hero like the ones in his comic book, and accomplishing his dream of fly, was more important than his fear of dying. Throughout the novel, Kak exhibits many examples of how he overcomes his fears. Previous to one of his missions he states that?When I was still in school I read a st ory about a boy who had to Choose between ii doors. loafer one of them was a beautiful princess who would love him forever. Behind the other was a tiger who would kill him. I didn?t remember anything else about the story, only those two doors and the boy?

Essay on Kinship in A Portrait of the Artist as a Young Man

Search for Kinship in Joyces A Portrait of the Artist as a early days Man At the heart of crowd together Joyces A Portrait of the Artist as a Young Man lies Stephen Dedalus, a sensitive young man concerned with discovering his purpose in life. Convinced that his lack of kinship or community with others is a shortcoming that he must correct, Stephen, who is modeled after Joyce, endeavors to fully realize himself by attempting to perform a forced kinship with others. He tries many methods in hopes of achieving this sense of belonging, including the visiting of prostitutes and n early joining the clergy. However, it is not until Stephen realizes, as Joyce did, that his true calling is that of the artificer that he becomes free of his unrelenting, self-imposed pressure to force connections with others and embraces the fact that he, as an artist, is fully realized only when he is alone. Stephen is painfully aware of his difficulty relating to others early on the other boys at his fir st school mock him about his name and his family his body feels small and weak amongst the other boys on the football report he is pushed into a ditch. (Joyce, 246) Frequently, Stephen appears to mentally separate from himself and observe himself from outside Earths confines he writes a progression of himself and where he was that reads Stephen DedalusClass of ElementsClongowes timberland CollegeSallinsCounty KildareIrelandEuropeThe WorldThe Universe. (Joyce, 255) Though Stephen demonstrates by this list that he is all too aware of his own self and his technical place in the universe, his need to solidify this awareness to himself reveals his uncertainties about how he relates to his surroundings. With a sudden movement she bowed his head... ...dom and power of his soul, as the great artificer whose name he bore, a living thing, new and soaring and beautiful, impalpable, imperishable. (Joyce, 433) Stephen is now fully able to create from within himself, without being dependent o n others to feel whole. This is accentuated by Joyces description of the beach scene He was alone. He was unheeded, happy and near to the wild heart of life. (Joyce, 433) Stephen the artist is alone and needs to be alone, not to search in vein for companionship that, even if attained, could only drag him from his newfound freedom. This realization of self-fulfillment and self-control is the single defining phase in Stephens education it is the brushstroke that completes the Portrait of the Artist as a Young Man. Works CitedJoyce, James. A Portrait of the Artist as a Young Man. New York New American Library, 1991.

Free Essays - Examing the Conclusion of Beowulf :: Epic Beowulf essays

Examing the Conclusion of Beowulf Endings in books are the culmination of many important events. sometimes they are joyous and pleasant, where the conflict of the novel is resolved and everyone lives happily ever after. And other times, endings can be sad, lamentable, and downright evil. Beowulfs ending shows a sharp seam between both types of endings. His character, along with the tragic events in the book, allowed for this ambiguous ending. But, in my opinion and when thought about closely, Beowulf, ends in an extremely terrible fashion. Beowulf, Ecgtheows son, is strong in mind and body. He is born a true hero.. He backs up his extraordinary feats with a powerful sense of social responsibility and morality. He is overly engaging and humane. These good qualities often blind readers to his other traits. He, in my opinion, is a selfish, power hungry, and attention grabbing fool. He never asks for help even when he inevitably it, he prefers recognition rather than doing the right thing, and he puts others at danger to prove himself worthy. As a young man, he is a bit grotesque and reckless, who swims for seven days in the open sea to satisfy a foolish wager. Beowulf later admits that it was his false pride that made him accept the bet. When Hrothgar asks Beowulf to fight Grendel, he does not hesitate. His only request is that if he is killed, his armor should be returned to Hygelac, for he is loyal to the King of Geatland. Once Grendel has been wounded and chased away, Beowulf agrees to fight Grendels mother, who wants vengeance for her sons death. When he succeeds in killing her, he severs her head and the head of the dead Grendel to show as a symbol of his success and bravery. At a young age, Beowulf was strong. He was physically and mentally able to fight Grendel and Grendels mother. He triumphed over them and won great fame. But this all went straight to his head. 50 years later, as an superannuated and weak man, he puts him self at risk once again to fight the dragon. His mental and physical stamina are nowhere near his old self, merely being stubborn, he fights the dragon anyway.

Free Essays - Examing the Conclusion of Beowulf :: Epic Beowulf essays

Examing the Conclusion of Beowulf Endings in books are the culmination of many important events. Sometimes they are enraptured and pleasant, where the conflict of the novel is resolved and everyone lives happily ever after. And other times, endings can be sad, lamentable, and downright evil. Beowulfs ending shows a sharp contrast between twain types of endings. His character, along with the tragic events in the book, allowed for this ambiguous ending. But, in my opinion and when thought about closely, Beowulf, ends in an extremely terrible fashion. Beowulf, Ecgtheows son, is strong in mind and body. He is born a true hero.. He backs up his extraordinary feats with a powerful sense of social responsibility and morality. He is also engaging and humane. These mature qualities often blind readers to his other traits. He, in my opinion, is a selfish, power hungry, and attention grabbing fool. He never asks for help even when he needs it, he prefers experience rather t han doing the right thing, and he puts others at danger to prove himself worthy. As a young man, he is a bit wild and reckless, who swims for seven eld in the open sea to satisfy a foolish wager. Beowulf later admits that it was his false pride that made him accept the bet. When Hrothgar asks Beowulf to fight Grendel, he does not hesitate. His still request is that if he is killed, his armor should be returned to Hygelac, for he is loyal to the King of Geatland. Once Grendel has been wounded and chased away, Beowulf agrees to fight Grendels mother, who wants vengeance for her sons death. When he succeeds in cleaning her, he severs her head and the head of the dead Grendel to show as a symbol of his success and bravery. At a young age, Beowulf was strong. He was physically and mentally able to fight Grendel and Grendels mother. He triumphed over them and won great fame. But this all went straight to his head. 50 years later, as an old and weak man, he puts himself at risk once again to fight the dragon. His mental and physical stamina are nowhere near his old self, but being stubborn, he fights the dragon anyway.

Customer Satisfaction in E-Commerce

In Proceedings of the 17th IEE UK Teletraffic Symposium, Dublin, Ireland, May 16-18, 2001 QUANTIFYING CUSTOMER SATISFACTION WITH E-COMMERCE WEBSITES Hubert Graja and Jennifer McManis1 abstractedness E-commerce is an progressively signifi wadt part of the global economy. Users of E-commerce web positions often have high expectations for the quality of service, and if those expectations atomic go 18 not met, the next rate is yet a click away. A fleck of performance problems have been observed for E-commerce meshwork sends, and much work has gone into characterising the performance of electronic network servers and Internet applications.However, the clients of E-commerce wind vane sends argon less well studied. In this work, we discuss a way of assessing cheer for several(predicate) customer types with a tissue spot according to mixed contrasting disceptations. Individual measures whitethorn be measure for simple comparison, and combined to give an over every last( predicate) pleasure rating. This methodology is applied to deuce-ace Irish E-Commerce blade sites. 1) launch The World Wide Web is one of the most important Internet services, and has been largely responsible for the phenomenal growth of the Internet in recent years.An increasingly popular and important Web-based activity is ECommerce, in which unlike types of financial transactions argon carried out or facilitated using the Web. It is widely expected that E-Commerce activity result continue to grow and that it give be a significant component of the global economy in the near future. A number of performance problems in E-Commerce systems have been observed, mainly due to heavier-thananticipated loads and the consequent inability to satisfy customer requirements. This has resulted in a lot of work attempting to characterise the performance of Web servers and Internet applications e. . 1? 4. However the customers of these E-Commerce systems are less well studied. most surveys show consider qualified dis happiness with current E-Commerce and Web servers for example, it has been reported that as many as 60% of substance abusers typically cannot stupefy the drive inledge they are looking for in a Web site, even though the training is present 5. In an area much(prenominal) as ECommerce, customers demand a high quality of the service they receive, since it is easy to move away to another site if they perceive the current one to be unsatisfactory. An important issue in designing E-Commerce systems is to characterise the ustomers requirements for satisfactory service. Parameters which affect a customers satisfaction with an E-Commerce system include the response time, number of clicks needed to find what they want, amount of information they are required to give, and predictability of the service received. This leads to the idea of customer classification, where customers in the same class would value parameters in a similar fashion. customer classificati on whitethorn be performed either based on how they judge their satisfaction with an E-Commerce system, or on some other way (e. . large/ mean(a)/small budget type/speed of Internet connection the customer has to the server frequent/previous/new customer). Here we briefly present a methodology for measuring the satisfaction of customer classes. This methodology is applied to a test case consisting of three Irish E-Commerce Web sites in the telecommunications sector. We are able to demonstrate diverse levels of customer satisfaction among the Web sites, and also different levels of satisfaction with various parameters for apiece individual Web site. 2) MethodologyIn our methodology, we identify customer classes reflecting groups of customers with different behavioural characteristics, and Web site parameters relating to features of the Web site which will potentially affect customer satisfaction. We then seek to measure customer satisfaction with the various parameters in a consis tent and quantifiable way. This methodology is summarised below a more detailed discussion of the methodology may be found in 6. 2. 1) client somaification Customers may be classified in various ways, such as their behaviour or according to how they measure satisfaction with a Web site.However this classification is made, a representation of the customer class must then be made. This representation has two components first, customer behaviour and second, customer satisfaction measures 1 Performance Engineering Laboratory http//www. eeng. dcu. ie/pel School of Electronic Engineering, Dublin City University, Dublin 9, Ireland emailprotected dcu. ie, emailprotected dcu. ie for various Web site parameters. We define customer behaviour in terms of the interaction with the Web site. A trace behaviour is defined as the series of clicks and other information that the customer exchanges with the site.Typically, behaviour for a customer class is defined as one or more traces. For a customer class, a weighting may be associated with the traces indicating how likely it is for the customer to perform that particular trace behaviour. That is, some behaviour may be exhibited more frequently by a user in a class, and this behaviour should be assumption higher weighting. 2. 2) Customer Satisfaction Measures The factors which might affect customer satisfaction with a Web site are contained in a parameter list.It is important that for each parameter in the list satisfaction should be quantifiable. Some quantification measures are easily defined. For instance, if the parameter is the number of clicks, the quantification may be defined as an integer value. Other parameters may have more subjective quantifications. For instance, how does one quantify the quality of information available at a Web site? In order to compare the satisfaction measured for different parameters, the quantifications must be mapped to a primed(p) scale. For instance, all measures could be mapped to a sca le of 0 to 10.This mapping is what allows us to represent customer valuation of the same parameters. For instance, some customers will tolerate check over better than others. This may lead to one customer mapping a download time of 5 seconds to 10 and another mapping a download time of 5 seconds to 0. Studies such as 7 indicate that this mapping can be complex and context dependent. 2. 3) Analysis of Customer Satisfaction for a Web Site Using the above, for each trace it is feasible to associate a satisfaction value with every parameter.The trace weightings may then be utilize to arrive at a weighted average of the satisfaction values associated with the parameters. This gives a measure of how satisfied a presumptuousness class of customers is with a inclined parameter. Finally a weighting of parameters can be defined, allowing for an overall satisfaction measure of a class for the Web site. By varying this weighting, we can theater of operations how different parameters affec t customer satisfaction. 3) Test Results The most difficult part of this exercise is in relating customer trace behaviour to the satisfaction vector. How parameter satisfaction is measured nd how it is mapped onto a fixed scale must be addressed on a case-by-case basis, although experience using the methodology may lead to the definition of some standard cases. Also, since multiple executions of the same trace may lead to different values, some statistical analysis may be required. We have applied our methodology to three Irish E-Commerce Web sites in the telecommunications sector (designated here as Web sites A, B, and C). 3. 1) Customer Classification Customers for the three Web sites we examined have been divided into two distinct classes insular and military control.Traces are associated with searching for special information that the customers might be interested in. Six customer tasks are identified in circumvent 1 and for each Web site a trace is devised to perform the ta sk. For the sake of convenience, we call all traces associated with a given task by the same name, even though the trace is obviously specific to the Web site. Data services is split into T4a and T4b because Web site B provided different pages depending on whether the customer was private or business.Trace T1 T2 T3 T4a T4b T5 T6 Task Where to buy a phone Coverage Tariffs WAP Data work Data Services for vocation Roaming List calling Tariffs Table 1 Tasks The Private and Business customer classes are defined as a collection of the above tasks, and an associated weighting is given which is indicative of the relative likelihood of customers of a given class seeking to perform that task. Trace weightings for the Private and Business classes are given in Table 2. The interpretation is that for a group of Private users roughly half might want to know where to buy a phone, 30% might want to know almost tariffs, 10% ight want to know about coverage and 10% might want to know about WAP se rvices. The Business users exhibit different behaviour with 30% wanting to know about coverage, 30% being interested in the roaming list, 20% being interested in data services and 20% being interested in business tariffs. Customer Class Private Trace T1 T2 T3 T4a T2 T4a, T4b T5 T6 Trace Weighting 0. 5 0. 1 0. 3 0. 1 0. 3 0. 2 0. 3 0. 2 Business Table 2 Trace weightings for different customer classes 3. 2) Satisfaction Measures Three parameters were identified Complexity, Time, and Quality.Complexity was measured as the number of clicks to reach the destination. Time was measures as total download time in seconds. Quality was a subjective measure of the quality of the information contained in the site (could the information be found, and how easy was it to find? ). Quality was measured using a small-scale user survey where the users were asked to examine the end page for each task and rate their satisfaction with the information they found there on a scale of 0-100%. A scale of 0-10 (with 0 being worst and 10 best) was chosen for a uniform comparison of satisfaction values.The measured satisfaction values were mapped onto the 0-10 scale as follows Complexity Time Quality 10(20-(n-1)/10), where n is the number of clicks 10(10-t/60), where t is the trace download time in seconds x/10, where x is the average value of user satisfaction with the quality of the page For Quality a straightforward linear mapping was applied. More complex mappings were employed for Complexity and Time, and are shown in Figure 1. Examining the Time mapping we see that 60 seconds is regarded as an unacceptable download time, and even 30 seconds leads to a fairly poor rating.Similarly, for Complexity, 10 clicks is regarded as unacceptable, and even 5 clicks is fairly poor. Note that we have chosen one among many possible mappings. It is up to the tester to decide how to choose a mapping that best reflects customer preferences. Also note that, in this case, all customers use the same mappi ngs, and thus are seen to perceive the parameters in a similar fashion. It is an easy extension to attach different scale mappings to different customer classes or to different traces. Figure 1 mapping time and complexity measures to a 0-10 scale 3. ) Satisfaction Measurement for Web Sites Once the satisfaction measures are determined, it remains to test the Web sites and compare results. Data was gathered using the Web Performance Trainer 2. 1 tool 8 to execute each of the traces on the Web site in question. This was necessary solely to take time data, and was carried out on a weekday. The other two satisfaction values can be determined by an examination of the Web sites. Tables 3, 4, and 5 summarise the satisfaction measures for the three Web sites respectively. Web Site A Customer Class Trace Complexity rawSatisfaction Measures Time raw 37. 6 34. 0 34. 7 28. 6 34. 7 46. 9 28. 6 38. 7 measure 2. 4 2. 7 2. 6 3. 3 2. 6 2. 6 1. 7 3. 3 2. 3 2. 4 Quality raw 80 72 67 68 61 69 66 64 sc aled 8. 0 7. 2 6. 7 6. 8 7. 5 6. 1 6. 9 6. 6 6. 4 6. 5 scaled 4. 1 3. 0 4. 1 4. 1 3. 8 4. 1 3. 0 4. 1 4. 1 3. 8 Private Business T1 T3 T2 T4a weighted avg. T2 T5 T4a T6 weighted avg. 4 5 4 4 4 5 4 4 Table 3 Customer Satisfaction for Web Site A Web Site B Customer Class Trace Complexity raw scaled 4. 1 7. 4 5. 5 5. 5 5. 4 5. 5 4. 1 4. 1 7. 4 5. 2 Satisfaction Measures Time raw 16. 7 11. 2 17. 1 13. 9 17. 1 14. 39. 7 12. 3 scaled 5. 3 6. 5 5. 2 5. 9 5. 7 5. 2 5. 7 2. 2 6. 2 4. 9 Quality scaled 8. 6 7. 6 7. 6 7. 4 8. 1 7. 3 7. 5 6. 4 7. 6 7. 2 raw 86 76 76 74 73 75 64 76 Private Business T1 T3 T2 T4a weighted avg. T2 T5 T4b T6 weighted avg. 4 2 3 3 3 4 4 2 Table 4 Customer Satisfaction for Web Site B Web Site C Customer Class Trace Satisfaction Measures Complexity Time raw scaled 4. 1 5. 5 7. 4 5. 5 5. 0 7. 4 7. 4 5. 5 7. 4 7. 0 raw 14. 0 13. 0 11. 1 12. 4 11. 1 10. 2 12. 4 10. 9 scaled 5. 8 6. 1 6. 5 6. 2 6. 0 6. 5 6. 8 6. 2 6. 6 6. 5 Quality scaled 8. 1 6. 8 6. 8 5. 8 7. 4 6. 1 5. 3 6. 5. 3 5. 7 raw 81 68 68 58 61 53 60 53 Private Business T1 T3 T2 T4a weighted avg. T2 T5 T4a T6 weighted avg. 4 3 2 3 2 2 3 2 Table 5 Customer Satisfaction for Web Site C The overall satisfaction measures are summarised in Table 6. Some interesting conclusions can be drawn from these measures. Firstly, for all Web sites and all parameters, there was a variation in satisfaction levels between the customer classes. Thus, not all users find the Web sites equally good. This is most noticeable for the Quality parameter Private users rated Quality higher than Business users in all cases.If Business customers are considered valuable, this gap is not desirable. There is also a large difference in satisfaction ratings for the Time parameter of Web site B, over again favouring Private customers over Business customers. Secondly, for all users and all measures, there are a range of values across the Web sites. For instance, the Time satisfaction for Business users varies from 6. 5 for Web s ite C down to 2. 4 for Web site A. This indicates that Web site C might have an edge in attracting Business customers. Finally, for a given user class and Web site, different satisfaction levels are observed.For example, Private users of Web site A have a Time satisfaction value of 2. 6 and a Quality satisfaction value of 7. 5. The exact interpretation of this is difficult, since the different parameter satisfaction values are dependent on the mapping of the raw data, which of necessity, differs for each parameter. However, it does perhaps indicate a favouring of form over efficiency. Customer Class Satisfaction Customer Web Site Class Web site A Private Web site B Web site C Web site A Business Web site B Web site C Satisfaction Measures Complexity Time Quality 3. 8 5. 4 5. 0 3. 8 5. 2 7. 0 2. 6 5. 7 6. 2. 4 4. 9 6. 5 7. 5 8. 1 7. 4 6. 5 7. 2 5. 7 Table 6 Customer Class Satisfaction for Web sites A, B, and C Finally, an overall assessment of customer satisfaction may be found by we ighting the various parameters. Table 7 displays the overall satisfaction results under several different weighting schemes Weighting 1 gives all parameters equal weighting Weighting 2 gives Time and Complexity equal weighting and Quality zero weighting Weighting 3 considers Time only (zero weighting for Quality and Complexity). These weightings reflect possible values the tester places on the various parameters.We can see that for all the weightings, Business users have a clear order of preference, ranking Web site C highest, then Web site B, and finally Web site A. The order of preference for Private users varies according to the weighting used, although Web site A is worst under all three weightings. Customer Class Satisfaction Customer Web Site Class Web site A Private Web site B Web site C Web site A Business Web site B Web site C Satisfaction Measures Weighting 1 Weighting 2 Weighting 3 4. 6 6. 4 6. 1 4. 2 5. 8 6. 4 3. 2 5. 6 5. 5 3. 1 5. 1 6. 8 2. 6 5. 7 6. 0 2. 4 4. 9 6. 5 T able 7 Customer satisfaction with a Web site ) Conclusions Modelling customer satisfaction with Web and E-commerce sites is not as well studied as Web server modelling, precisely determining whether and how the customers of these sites are satisfied with their interactions is becoming increasingly important as the Web matures. We have proposed a methodology for estimating how satisfied defined classes of customers are with a Web site. Our approach recognises that customer satisfaction is a complex issue and includes factors which are not easily measured. We have applied our methodology to the study of three Irish E-Commerce Web sites.These sites were chosen for representative purposes only and the results do not necessarily generalise to other Web sites. Choices for the tester include not only what customer categories and what Web site parameters to examine, but also how to interpret the measured data such as download time. The flexibility of the methodology means that it will be n ecessary for the tester to carefully consider all of their options. The next step is to investigate whether generic categories of users can be defined, and/or whether they care about generic Web site parameters (e. . it seems download time will always be a factor in user satisfaction). Given a specific Web site, we will explore methods for mapping these generic user types and satisfaction parameters into the sites content. If an analysis of the resulting satisfaction measures shows that there is a disparity in the satisfaction of different user types, we will study how the Web site designer or administrator should take this into account, and whether their reaction can be determined dynamically man the user is interacting with the site.References 1. 2. 3. 4. 5. 6. 7. 8. Nakamura et al, ENMA the WWW Server Performance Measurement System via Packet Monitoring, INET99. Cottrell et al, Tutorial on Internet Monitoring and PingER at SLAC available from http//www. slac. stanford. edu/comp/ net/wan-mon/tutorial. hypertext markup language Kalidindi and Zekauskas, Surveyor An Infrastructure for Internet Performance Measurements, INET99. Hava and Murphy, Performance Measurement of World Wide Web Servers Proc. f 16th UK Teletraffic Symposium, May 2000. http//www. ecai. ie/usability_online. htm Graja and McManis, Modelling User Interactions with E-Commerce Services, to be presented at ICN01, Colmar, France, July 2001. Bouch, Kuchinsky, and Bhatti, Quality is in the Eye of the Beholder Meeting Users Requirements for Internet Quality of Service, HP technical report HPL-2000-4, http//www. hpl. hp. com/techreports/2000/HPL-2000-4. html Web Performance Incorporated, http//www. Webperfcenter. com

Electronic Medical Records a Cure for Health Care Case Study Essay

1.) Identify and describe the conundrum in this case.The problem in this case is checkup record keeping. Ab protrude 12 percent of healthcargon spending goes towards medical checkup recordkeeping. Medical records have been kept in files and folders, which causes difficulty in accessing and sharing information. This problem could be maintained with electronic medical systems.2.) What people organization and technology factors are responsible for the difficulties in building electronic medical record systems? let off your answer.Building an electronic medical record (EMR) system comes with difficulties. These difficulties include people, organization and technology factors. The people factor in this involves, doctors, government agencies, insurance companies, and patients.For doctors the difficulty comes with the broad hours of training it willing take for them to successfully use an EMR system. Doctors are already pressed for time and learning to successfully use an EMR system c ould take up to 20 hours of training. Government agencies play a big role in having a successful EMR system. The short term goal is for every medical preparation to have an EMR system in place by the year 2015. The problem comes with the long term goal, of having a fully functioning EMR system solid ground wide. in that location are polar systems that can be integrated into a medical facility, but not all of these different systems will be compar equal with sensation an some other. This causes problems when it comes to nation wide accessibility. Insurance companies also play a role in EMR systems. With an EMR system claims will be able to be processed immediately. another(prenominal) problem comes with people some are worried about the confidentiality of online medical records.The organizations that are responsible in building an EMR system include many different health technology companies. These companies have developed many different health record structures. With all of thes e different structures available it puts limitations on the ability to become nation wide. While, this allows for medical facilities to have different options, it may not allow for it to become nationwide.This leads into the technology factor in building these systems. The technology within these different systems may not be compatible. Doctors and patients will have online access to there information within that facility, however it will limit what can be accessed with in other facilities. The goal is to make this work nation wide. With all of these different systems out there this is going to cause a huge barrier for this to happen.3. What is the business, political, and social preserve of not digitalizing medical records?Not digitalizing effects, physicians, hospitals, insurers, patients, and the US government. Physicians will continue to have to thumb through radical records if they do not digitalize medical records. This allows for shift and the cost of time it takes to loo k through paper files. Having EMR systems gives the physician all the information they need regarding a patient at their fingertips. Hospitals will be able to reduce administrative and medical record keeping costs.With out an EMR system again errors are more likely to be made with in that hospital. Having paper files of medical records is no longer a reality. Insurers will continue to have the delay in processing claims, whereas with a digital system claims can be authorized in real-time. Patients will not be able to access medical records online and may cause error in what medications they need or are currently taking. As for the US government not digitalizing, this means continuing to have one of the highest costs for health care.4. What is the business are social benefits of digitalizing medical record keeping?Going to an EMR system has countless benefits. It will allow for fewer errors for doctors and patients. all told of the information will be at the fingertips of doctors an d patients. Having this information that diligent will allow for less time being spent thumbing through papers to look up past medical conditions or proper dosage.All the information will be right there for the doctor to see. Nothing will be overlooked because its at the bottom of some file, it will all just be there. In addition to this insurance claims will be processed right away. Healthcare cost could potentially be lower because there wont be as many resources going to administrative and recordkeeping. If it becomes nationwide when people move to another state or go out of state for something, if they end up in a doctors facility all of there information is there. This allows for better more successful care for that individual.5.) Are EMR systems a good solution to the problem of rising health care costs in the US?Healthcare cost will always be high. thither is so much research and science within this field that the costs will never be low. However, having an EMR system can di ffidently sponsor. EMR systems will help the costs of health care in some ways. It may take time initially because of the training and implementation of the system, but in the long shed blood it will reduce the cost of administrative and recordkeeping.

Costa Rica Essay

Costa Rica is a very beautiful country and very independent. Costa Rica gained its independence from the Spanish in 1821 but still was mooched turned of by Agustin de Iturbide in his Mexican Empire. Easter in Costa Rica is known as Semana Santa. On July twenty-fifth they convey Guanacaste day, which is the celebration of the annexation of Guanacaste to Costa Rica in 1824. August 2nd they fork up Virgen de Los Angeles Day. Which celebrates the Patron saint of Costa Rica. This is one of the most important religious celebrations.On September 15th they celebrate Independence Day in Costa Rica. On October 12th they celebrate Dia de la Raza (Columbus Day). Lastly on December 25th they celebrate Christmas Day, which are Family-oriented celebrations. Costa Ricas flag has tons of symbolism involved stating with the colors. The white stripe represents peace and honesty, the blue stripe represents vigilance, truth and dedication while the red stripe represent hardiness, bravery, and strength . The emblem on the flag contains the volcanoes and their coat of arms.Costa Ricas number one economic resource is java and bananas. Costa Ricans live just like we do in the U. S. A. Costa Rica and the United States of America get along quite well. Of course there has been a few bump in the road but nothing bad enough to make us hostile. We are good friends because we help each another(prenominal) out by buying each others products and such. Costa Rica and its relations with other countries are exquisite right now. They have been apart of the international community and have been neutral to most countries for quite some time.Of course it may be hostile to a few countries but everyone seems to have enemies. This country is said to be very beautiful so if I had the time I would gladly visit it and spend a few days on the beach. Things are bald-faced there and I can be cheap so it would work out great. This country is a very beautiful country that makes its money off of very natural things and I think that is very good. I think the people are nice and the amount of festivals and holidays they have is very cool.

Internet Marketing Essay

Topshop is c litterhing store selling clothes, shoes and jewellery they have stores in nearly all towns across the UK. Topshop also has an online store that you can sully theyre products from and they deliver to your home for a small price. You can order your chosen products wherever you are in the world, as they deliver worldwide. Also on the Topshop website you can choose the language preferred to shop online making it easier for people to use. If you transport the language to shop on the Topshop website the currency automatically changes. This allows the business to sell globally, which will make them a lot more(prenominal) profit.Topshop also use brotherly networking sites and mobile apps to support their communication, as they have a Facebook and Twitter page to rear their products and answer any questions from customers. Also Topshop have a mobile app so you can save, send and share all your favourite looks, and shop the pieces youre after from their website. This is a gr eat way of promotion as everyone today uses amicable networking websites, so its a way for them to be seen and keep up to date with what people are wearing and what people want.Topshop can also promote their last minute promotions much(prenominal) as sales through their website and mobile app. There are plenty of advantages for this, as not only is it money effectual its quick and Easy and can be seen by a lot of people. Using their website to promote sale is money efficient as they already have the website and the staff working it, if they printed out flyers or advertised in magazines etc. it would cost a lot more and it would probably be seen by less people. Topshop also sells ranges from different designers other than themselves I think they do this to attract customers who buy from them specific designers to buy from them. Also this gives them a lot more variety and they will make a profit from it.ASDA also have an online store, which they sell everything from food to car ins urance. ASDA tries to engage customers on their website by the use of videos, swerve shows, animated backgrounds and their own radio station you can listen to online. They do this so people will want to look further into the website and hopefully buy the advertised products. Also the slideshows appears on the home page of the website, so people can see everything they provide on the first page. ASDA have a lot of competitors such as Tesco, Sainsburys etc. so they are constantly updated and new things to their website to beat the competitors. ASDA have identified new market development opportunities such having an in store opticians and pharmacy, doing this not only helps them make a profit but it keeps them ahead of their competition.River Island communicates with their customers through their website very well as they give customers a choice to make an online account this is so the customers can keep record of their orders, order faster and efficiently. This helps them understand their customers as they issue what their customers want and it benefits them as they know what sells the most and is popular with their target audience.River Islands website provides the opportunity for the customers to use their online size guide for both men and woman, so their customers buy the correct sizes that customers will observe comfortable in. I think this is really effective for both the business and the customer, as the business will have fewer complaints and returned from the wrong sizes. For the customer this is sizeable because you know that you will defiantly buy the size that fits and you dont need to worry about sending them back or not having an dress on time.

Job Design at Pepperdine University Essay

This case study primarily focuses on the dimensions of specific roles for Pepperdine University employees. The aspect of rent out abbreviation or job reviews is an overall exploration of specific responsibilities accountabilities and duties of specific jobs. This is rather a lengthy process that requires the gathering of background information and the creation of a job specifications and descriptions. This case study highlights the roles of several employees at the Graziadio School of Business and Management at the Pepperdine University. joke designThere is no definite job design that can be legislately identified at the Graziadio School of Business and Management therefore most of the observations can only be inferred from obervation of employee duties and responsibilities(Cummings & Worley, 2009). Job design is supposed to determine the manner in which specific jobs are supposed to be carried out and how this ultimately affects the individuals worker as well as the overall work place. This includes aspects such as employee authority, processes of decision making, amount of respnsibility among other criteria. It was noticed in the case study that there were three jobs that would be categorized in the same job design group and these were the program administrator, the administrative assistant and the faculty director.The roles of employees in these positions have distinct job descriptions but from their duties it is clear that they are interdependent. Another issue that is dealt with in this case study is that of employee rewards. From the example in the test, the university clearly appreciated the diligence and loyalty of the Program Administrator and for this he was to be rewarded through the enrichment of his current position. The job enrichment was partly due to the personal character of the Program Administrator because he was able to exhibit diligence and application for 15 years. Assesment of anemployees persoanality is therefore key when an organiz ation is considering formulating a formal job design model.Skill appraisalIn the case of the Program Administrator, it was bare that the specific duries were very varied in nature ranging from student recruitment and supervision to advisory roles. Other aspects in this analysis include the assesment of parturiency identity, task significance as well as job autonomy (Cummings & Worley, 2009).Planning and implementationThe planning of this study was quite thorough and widely encompassing. There was a great deal of assesment and also use of diagnostic models which were associated with individuals and groups. All the models that were used were carefully structured and diagnostic in nature. They included the issues to do with design components, inputs, and yield of both individual and group job specifications. The reason was doing group diagnostic was deemed necessary is because the organizational make-up is considered as a primary input that needs to be properly examined. This brings out the functions of group dynamics. However, to bring out the individual aspect of the study, the plan included an individual job level assesment to offer infomation regarding issues interchangeable individual task significance, task autonomy, identity and all the feedback that can be achieved from all this collective data. Overall the planning of the case can be considered quite thorough.ReferenceCummings, T, Worley Christopher. (2009). Organizational Development & Change. South-Western CENGAGE learning, 9th Edition